Updated Health and Safety Protocols

Scientific evidence shows that COVID-19 spreads from person-to-person in close proximity through respiratory droplets. To protect yourself and those around you, please follow the Film Center’s health and safety protocols to limit contact.

Don’t come in sick.
We missed you, and we’re excited to see you, but for the health and safety of our visitors and teammates, please stay home if you are not feeling well or are exhibiting any symptoms of COVID-19.

Wear a mask.
Wear a mask that covers your mouth and nose. Face coverings must be worn by everyone inside the Center. Once seated in your screening room, you may remove your mask to enjoy your selections from craft services. Wearing a mask while you are not actively eating or drinking is kind and considerate of your neighbors.

Social distance.
When possible, maintain 6 feet between yourself and others throughout the Center, including entering and exiting from the screening rooms and in restrooms.

Wash hands.
Wash your hands thoroughly with soap and water for 20 seconds, and dry completely with a disposable towel or air dryer. Hand sanitizer stations are also placed throughout the Center at entrances, exits, and where transactions take place. Wash or sanitize your hands often, especially after coughing, sneezing, eating, or touching your face or mask.

Select Screenings.
To ensure our team has the time necessary to fully disinfect the screening rooms, we will have a limited number of screenings each day. Our first week of screening schedules will be available on our website on Monday, August 24.

Online Admissions.
To limit contact at the Center, we recommend purchasing advance tickets when possible. Tickets will be available online beginning Monday, August 24, and we will resume selling tickets at the Ticket Center when we reopen on Monday, August 31.

Limited Capacity.
To ensure social distancing, we have implemented a new seating plan for our screening rooms with reserved seating and a reduced seating capacity.

Ticket Center.
We will not be selling books or other merchandise at this time. Gift cards can be purchased, and we will accept passes for film admissions. We will continue to sell parking validations for the South Campus Gateway garage, so remember to bring your entry ticket with you into the Film Center. Audio description and audio enhancement devices are still available to be checked out with a valid ID and will continue to be disinfected between each use.

Craft Services.
Our reopening menu will include popcorn, soda, candy, and a small selection of cocktails, beer, liquor and single-serving wine bottles. All other food items have been removed for now. Popcorn and soda refills will be offered in new containers. The Torpedo Room and the Festival Lounge will remain closed.

Cashless Transactions.
We will accept cash payments, but we recommend paying with cards to limit contact and to prevent increased wait times as our associates will need to take safety precautions after handling cash.

Cleaning Procedures.
We have updated our cleaning procedures to include new standards for mitigating the spread of viruses. The Center was deep-cleaned and disinfected, and we have installed MERV-13 filters in our HVAC system to adhere to The Ohio State University’s updated guidelines for classroom health and safety. Our vacuum cleaners are equipped with HEPA filters. We will increase the frequency of cleaning and disinfecting high-touch surfaces, including door handles, handrails, water fountains, condiment stations, and countertops. Screening rooms will be thoroughly cleaned and disinfected between each showing.

Health Monitoring.
Before working, all associates will take wellness assessments to check for high temperature and other symptoms. Any team member with a high temperature or displaying symptoms will be directed to appropriate medical care.

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We are committed to protecting the health and safety of our visitors and associates. For questions or concerns, please email us at safety@gatewayfilmcenter.org. The Center is monitoring federal, state and local guidelines and will adapt operations as necessary.